SMS - Customer Engagement Blog

5 Top Notification Use Cases for Travel & Hospitality

Real-time communication is a must-have for travel and hospitality apps. Here's how you can use SMS and push to optimize your app experience.

Features & Updates

2021 Top Product Updates and Releases

Here's a roundup of the top product updates and releases we've made in 2021!

Best Practices

How to Protect Customer Satisfaction Amidst 2021 Holiday Shipping Delays

How can you protect customer satisfaction amid the 2021 holiday shipping delays? Communicate shipping delays and deadlines early, message customers across their journey, and use channels such as mobile push, web push, SMS to keep buyers in the loop from pre to post-purchase to delivery.

Best Practices

What Is MMS?

MMS. You’ve undoubtedly heard the acronym before, but what does it stand for, and more importantly, why is it relevant to your business’s marketing?

Messaging Strategy

6 Ways Universities and Schools are Using Push Notifications

As a new wave of college students make their transition onto campus, universities benefit from communicating to these text messaging natives with a range of informational, logistical, and Promotional SMS content.

Features & Updates

Register Your SMS Long Codes to Improve Deliverability and ROI

Long-codes are becoming more business-friendly, but you must register with the Campaign Registry to take advantage of deliverability improvements.

Messaging Strategy

How Push Notifications, SMS, and Email Helped Drive COVID Vaccinations

Push notifications and SMS are a powerful medium for Covid vaccine scheduling, exposure monitoring, and ongoing public health education.

Development

Using SMS as a Fallback Option for Push Notifications

Learn how to set up SMS as a secondary channel to automatically reach users who are not subscribed to push notifications.

Features & Updates

SMS Launches Out of Beta With Improved Experience & Deliverability

Thanks to your helpful feedback, we’ve greatly improved our SMS product and are thrilled to officially launch SMS out of beta.

Features & Updates

Higher SMS Throughputs With Short Codes and Toll-Free Numbers

OneSignal SMS now supports short codes and toll-free numbers. Learn more about these new messaging options.

Messaging Strategy

How Healthcare SMS and Push Notifications are Enhancing the Patient Experience

For healthcare apps, improved patient communication can mark the difference between early treatment and an adverse outcome. To improve patient outcomes, healthcare apps are turning to SMS and push messages for a variety of use cases.

Messaging Strategy

5 Impactful SMS Strategies for Ecommerce

More brands are turning to SMS to deliver a seamless cross-channel customer experience. Discover key SMS strategies to grow your business.

Features & Updates

New SDK Support for SMS: Powerful Segmentation & User Management Capabilities

With SDK support for SMS, you'll have even more advanced user targeting and management capabilities.

Messaging Strategy

Why Text Messaging (SMS) Should be Part of Your Marketing Strategy

Learn how marketers use SMS to boost customer communications. SMS is mobile-first, fast, responsive, and engaging for all types of businesses.

Features & Updates

Flutter Major Release

Today we’re excited to announce the release of version 3 of our Flutter SDK! We’ve updated our Flutter SDK package to be compatible with Flutter 2.2, which leverages Flutter’s

Messaging Strategy

App Communication: When to use Push Notifications, Email, SMS, and In-App Messaging

Creating a multichannel messaging strategy will help you build a seamless and "sticky" UX. But how do you know what channel to use for your messaging use cases?

Features & Updates

Grow Your Customer Lists With Web Prompts for Email and Phone

Our web prompt can capture visitors' phone numbers and email addresses and link this information with new and existing subscriber records.

Messaging Strategy

How COVID Has Raised the Bar for Digital Experiences

During the pandemic, online services and platforms have become even more integral to our daily lives. How will our new digital-first habits impact the future of business?

Features & Updates

Automate SMS Messages with API Support

SMS can enhance your messaging strategy in a variety of ways. We've added API Support to empower users to do more with SMS.

Features & Updates

OneSignal Launches SMS for Effective Mobile-First Messaging

OneSignal is excited to add SMS (Short Message Service) to our messaging suite. SMS is a powerful re-engagement channel and has among the highest open and engagement rates of all messaging channels.