Automated messages are scheduled, pre-written messages that are sent to a customer, user, or prospect based on certain pre-defined triggers or actions. This is typically done using software or tools that automatically send messages via email, SMS, social media, or other channels. Examples of potential triggers include actions such as signing up for a newsletter, making a purchase, abandoning a cart, creating an account, or reaching a new level in a mobile game.
OneSignal allows you to create automated messages by writing message content, setting message triggers, and defining the user segment that should receive the message. Using our Journeys workflow builder, you can create sophisticated cross-channel messaging campaigns that automatically adjust to user behavior in real time.