Helpshift

Helpshift is a consumer-first digital support platform made for companies that want to meet the rapidly evolving needs of their customers wherever they are. Helpshift combines smart segmentation with conversational AI to quickly understand customer intent and facilitate a guided support journey across modern experiences, from mobile apps to social messaging channels, and from gaming consoles to the metaverse. Brands are able to solve customer problems quickly and improve the effectiveness of their agents.

Helpshift allows OneSignal users to provide a platform for two-way communication from within the Helpshift dashboard. Whether you’re looking for information on why a user hasn’t been in the app for a while, looking to gather feedback, or want to invite a hardcore player to a private beta, Helpshift will give you the tools needed to support and communicate with your users, strengthening your retention funnel.